Information We Collect

When you sign up for HyperNetFlux, we collect different types of information depending on how you use our services.

Account Information

This includes the basics you provide when creating an account:

• Full name and email address
• Phone number (optional but helpful for account recovery)
• Password (encrypted and never stored in plain text)
• Communication preferences

Financial Data

To provide budget planning services, we process:

• Income information you enter manually
• Expense categories and amounts you track
• Budget goals and targets you set
• Transaction notes and custom categories
• Savings goals and progress tracking data

We don't connect directly to your bank accounts. You maintain full control over what financial information you share with us.

Usage Information

Like most online services, we automatically collect certain technical data:

• Device type, operating system, and browser information
• IP address and general location (city level)
• Pages visited and features used within our platform
• Time spent on different sections
• Error logs and performance data

How We Use Your Information

We're not in the business of selling your data. Here's what we actually do with it:

Communications

We'll email you about things like:

• Account activity and security notifications (always enabled)
• Budget alerts you've set up
• Monthly spending summaries (you can opt out)
• Tips for better budget management (opt-in only)
• Important platform updates or changes

You can adjust most of these preferences in your account settings. Security-related emails can't be disabled because they protect your account.

Analytics and Improvements

We analyze aggregated, anonymized data to understand patterns and improve our service. For example, if many users struggle with a particular feature, we know we need to redesign it. This analysis never includes your personal financial details.

Data Storage and Security

Your data is stored on secure servers located in Thailand, complying with PDPA requirements for data localization where applicable.

Security Measures

• All data transmitted between your device and our servers is encrypted using TLS 1.3
• Financial data is encrypted at rest using AES-256 encryption
• We use multi-factor authentication options to protect your account
• Regular security audits and penetration testing
• Access to your data is restricted to authorized personnel only
• We maintain detailed access logs for audit purposes

No system is completely secure, but we take reasonable steps to protect your information. If we detect a data breach that affects your account, we'll notify you within 72 hours as required by Thai law.

Sharing Your Information

We don't sell your personal data. Period. But we do share information in limited circumstances:

Service Providers

We work with third-party companies that help us run our platform:

• Cloud hosting providers for data storage
• Email service providers for notifications
• Analytics tools (using anonymized data only)
• Customer support software

These providers are contractually required to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

We may disclose information if required by Thai law, court order, or government request. We'll notify you when possible unless prohibited by law.

Business Transfers

If HyperNetFlux is acquired or merges with another company, your information may be transferred. You'll be notified beforehand and given options regarding your data.

Your Rights Under Thai Law

Thailand's PDPA gives you significant control over your personal data. Here's what you can do:

• Rectification: Update or correct inaccurate information through your account settings or by contacting us
• Erasure: Request deletion of your account and associated data (subject to legal retention requirements)
• Restriction: Ask us to limit how we process your data in certain situations
• Objection: Object to processing based on legitimate interests or for direct marketing
• Withdraw Consent: Revoke consent for data processing where consent was the legal basis

How to Exercise Your Rights

To make a request regarding your data rights:

1. Send an email to info@hypernetflux.com with "Data Rights Request" in the subject line
2. Include your full name and registered email address
3. Clearly describe which right you want to exercise
4. We'll verify your identity and respond within 30 days

There's no fee for most requests. We may charge a reasonable administrative fee for excessive or repetitive requests.

Cookies and Tracking

We use cookies and similar technologies to make our platform work properly and understand how people use it.

Essential Cookies

These are necessary for the platform to function. They remember your login status, preferences, and security settings. You can't disable these without breaking core functionality.

Analytics Cookies

Help us understand which features people use most and where they encounter problems. These don't identify you personally. You can opt out in your account settings.

Managing Cookies

Most browsers let you control cookies through their settings. Keep in mind that disabling certain cookies may limit platform functionality.

International Data Transfers

Your data is primarily stored and processed in Thailand. If we need to transfer data outside Thailand for specific services (like cloud infrastructure backup), we ensure adequate protection through:

• Standard contractual clauses approved by Thai authorities
• Transfers to countries with adequate data protection laws
• Your explicit consent when required

Children's Privacy

HyperNetFlux is not intended for users under 20 years old. We don't knowingly collect information from minors. If you're a parent who believes your child has provided us with personal information, contact us immediately and we'll delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect new features, legal requirements, or changes in how we handle data. When we make significant changes, we'll notify you by email and display a notice on the platform.

The "Effective Date" at the top shows when this version became active. Continuing to use HyperNetFlux after changes take effect means you accept the updated policy.

Filing a Complaint

If you believe we've mishandled your personal data, you have the right to file a complaint with Thailand's Personal Data Protection Committee. You can also contact us first at info@hypernetflux.com and we'll work to resolve your concerns.